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Terms and conditions

1. General information

These Terms and Conditions govern the use of this website and the purchase of products and/or services offered by Doranthyum d.o.o., with its registered office at Zatišje 8b, 10 000, Zagreb, Croatia, OIB: 30496658220 (hereinafter: “Company”, “we”, “us”).

By submitting an inquiry via contact form or email, the customer agrees to these Terms and Conditions.

2. Scope

These Terms apply to both:

  • consumers (B2C)

  • business customers (B2B)

Certain provisions apply only to consumers, in accordance with applicable law.

3. Ordering process

Products and/or services are not purchased directly via an online shop.

The ordering process is as follows:

  1. Customer submits an inquiry via contact form or email

  2. Company prepares and sends a non-binding offer

  3. Customer confirms acceptance of the offer (via email or other written form)

  4. Company issues a proforma invoice or payment instructions

  5. Contract is concluded upon receipt of payment, unless otherwise agreed

4. Prices

All prices are expressed in EUR.

Prices may:

  • be indicated on the website, or

  • be provided individually upon request

Unless stated otherwise, prices do not include delivery or additional costs, which will be specified in the offer.

5. Payment terms

Payment is made by bank transfer based on the issued offer or proforma invoice.

The Company reserves the right to begin fulfillment only after full payment is received, unless otherwise agreed.

6. Delivery / performance

Delivery times or service execution deadlines will be specified in the offer.

The Company is not liable for delays caused by:

  • force majeure

  • incorrect or incomplete customer information

  • third-party service providers

7. Right of withdrawal (B2C only)

Consumers have the right to withdraw from the contract within 14 days without giving any reason.

The withdrawal period begins from:

  • the day of delivery (for goods), or

  • the day of conclusion of the contract (for services)

To exercise the right of withdrawal, the customer must notify the Company via email.

If the service has already been fully performed with the consumer’s prior consent, the right of withdrawal may not apply.

8. Complaints and liability

The Company is liable for material defects in accordance with applicable law.

Customers are required to notify the Company of any defects within a reasonable time after discovery.

For B2B customers, liability may be limited or excluded to the extent permitted by law.

9. Limitation of liability

The Company shall not be liable for:

  • indirect or consequential damages

  • loss of profit

  • damages caused by improper use of products or services

10. Intellectual property

All content on this website is the property of the Company and may not be used without prior written consent.

11. Data protection

Personal data is processed in accordance with our Privacy Policy.

12. Applicable law and jurisdiction

These Terms are governed by the laws of the Republic of Croatia.

In case of disputes:

  • for consumers: competent court according to applicable regulations

  • for business customers: court in Zagreb has exclusive jurisdiction

13. Final provisions

The Company reserves the right to amend these Terms at any time.

The applicable Terms are those valid at the time of submitting the inquiry or accepting the offer.

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